# Fix “G2 category wrong” in Perplexity (enterprises)

Diagnose and fix “G2 category wrong” in Perplexity for enterprises: the likely causes, the checks to run first and the fix that lasts.

Canonical: https://citekit.apps.antelligen.com/troubleshooting/fix-g2-category-wrong-perplexity-enterprises

“G2 category wrong” is usually reported as an engine bug. Most of the time it is a retrieval or markup problem on your side: the crawler cannot reach the page, the page does not say the thing, or the model is quoting an older source. The diagnosis order below finds the cause in about 15 minutes.
The short answer
Check crawler access first, then the cited page, then the claim. For enterprises, the most common cause is a blocked crawler or a stale page that still ranks. Fix the source, not the prompt; Perplexity will re-crawl on its own schedule.

## The six likely causes

Diagnosis order for “G2 category wrong” in Perplexity.
Cause
How to check
Fix
Crawler blocked
robots.txt + WAF logs
Allow the bot, purge the rule
Page not indexed
site: query, Search Console
Request indexing, fix canonical
Stale page cited
Check the cited URL's date and facts
Update the page and add dateModified
Entity confusion
Search the brand + product name
Fix sameAs, Organization schema, about page
Missing claim
Read the page for the exact fact
Add the fact in one clear sentence
Wrong engine context
Compare logged-in and logged-out answers
Track both; report the logged-out baseline

## Diagnose in 15 minutes

- 1 Confirm the symptom Reproduce the answer twice, logged out, same region. Screenshot both.

- 2 Check access Fetch robots.txt and the WAF log for the engine's crawler. If it is blocked, stop here.

- 3 Read the cited page Find the exact claim the answer used. Is it current? Is it on the page you want cited?

- 4 Check the markup Validate Organization, Product and FAQ schema. A broken sameAs is a common cause of entity confusion.

- 5 Fix one thing Change the page, the schema or the access rule — not all three. Then wait for a re-crawl.

## The fix that lasts

For enterprises, the durable fix is a page that states the fact plainly, dates it and links the evidence. Citekit tracks the prompt and the cited URL so you can see the change land instead of guessing.

## Prevent it next time

- Add the AI crawlers to your access monitoring, not just Googlebot.

- Put a visible updated date on every page that makes a factual claim.

- Keep one canonical page per claim; duplicates split the citation.

- Alert on answer changes, not just on traffic drops.

## Frequently asked questions

How long does a fix take in Perplexity?
Re-crawl is usually 3–14 days; the answer can lag the crawl by another week. Judge the trend over 30 days.
Do I need to contact the engine?
No. There is no support channel for answer correction; fix the source and the markup.
Can this be automated?
Citekit monitors the prompt, the cited URL and the claim, and alerts you when the answer changes.
Start with the free trial

## See what Citekit says about your brand

Track six AI engines, find your citation gaps and get the briefs that close them. 14-day trial, no card.

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## Methodology and sources

- Citekit product and pricing data, 9 November 2026.

- Vendor pricing pages and product documentation, checked November 2026. Verify current pricing with each vendor before purchase.

- Public documentation for schema.org, llms.txt and the AI engines named on this page.

What Citekit does

- Six-engine visibility tracking. Daily checks across ChatGPT, Google AI Overviews, Perplexity, Gemini, Claude and Microsoft Copilot.

- Citation intelligence. Every answer is broken into the sources it cites, the claims it makes and the pages it ignores.

- Competitor share of voice. Track how often each competitor appears in the same answer set and where they are cited.

Prices
Starter $49/mo · Growth $149/mo · Scale $399/mo. Enterprise from $1,200/mo.

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## How Citekit compares

Citekit is measured against Profound, Scrunch AI, Otterly.AI and nine other tools in the category. The table is the short version; every comparison has a full, sourced page.
Entry pricing checked November 2026. Full comparisons are linked below.
Tool
Entry price
Engines
Best fit
Profound
from $499/mo
4
Enterprise teams with a dedicated analyst
Scrunch AI
from $250/mo
5
Mid-market content teams
Otterly.AI
from $29/mo
4
Small teams testing AI visibility
Full comparisons: 
Profound
 · 
Scrunch AI
 · 
Otterly.AI
 · 
all 12 competitors
Cite this page

Citekit Research. “Fix “G2 category wrong” in Perplexity (enterprises).” Citekit, updated 8 February 2026. https://citekit.apps.antelligen.com/troubleshooting/fix-g2-category-wrong-perplexity-enterprises
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